FAQs

Have a question about our appliance repairs or sales?

Below you’ll find answers to some of our most frequently asked questions. If you can't find the answer you're looking for, please get in touch and we'll be happy to help.

What type of appliances do you repair?

We repair washing machines, tumble dryers, ovens, cookers, and dishwashers. 

How do I book an appliance repair appointment?

Please contact us to book an appointment. You can call us on 07312 087028 or send us a WhatsApp / text message. 

If we are unable to take your call, please leave a message or send us a WhatsApp / text and we will get back to you as soon as possible.

You can also send us an email or message us on our Facebook page. Our email is info@rs-appliances.co.uk

Ready to book your repair? Get in touch!

What areas do you cover?

We are based in Sutton Bridge, Lincolnshire and we cover all surrounding areas. Our service area includes but is not limited to: 

  • Sutton Bridge
  • Long Sutton
  • Gedney
  • Holbeach
  • Spalding
  • Pinchbeck
  • Boston
  • Wisbech
  • Leverington
  • March
  • King's Lynn
  • Terrington St Clement
  • Downham Market

 Get in touch to find out if your area is covered.

Do you charge a call out fee?

We charge a call-out fee which must be paid at the time of the appointment. This fee is payable whether or not you decide to proceed with the repair. For example, if the repair is considered too costly and you choose not to go ahead, the call-out fee will still apply. Our call-out fee includes the first 30 minutes of labour.

What happens if my appliance can’t be repaired?

If your appliance isn’t cost-effective to repair, we can help you find a suitable replacement. We offer a wide range of brand-new and pre-owned appliances, giving you options to suit different needs and budgets. Our pre-owned appliances are carefully selected, thoroughly tested and supplied in great condition. 

We also offer free local delivery on all appliances and professional installation is available at an additional cost. From helping you choose the right appliance to arranging delivery and installation, we’re here to make the whole process as simple and stress-free as possible.

How do I buy an appliance from you?

Simply get in touch if you would like to purchase an appliance from us or if you would like help finding the right appliance. We offer a range of pre-owned and brand-new appliances, and we're happy to help you find an option that suits your needs and budget.

Once you've chosen an appliance, we'll arrange a convenient delivery time with you. Local delivery is free, and professional installation and old-appliance removal are also available at an additional cost.

Are your pre-owned appliances tested?

Our pre-owned appliances are thoroughly tested and supplied in great condition.

Do your appliances come with a warranty?

Yes, all our brand new appliances come with manufacturers warranty and our pre-owned appliances come with a 30 day warranty unless stated otherwise.

Can you source a particular make or model that isn't listed on your website?

Yes. For our brand new appliances, we only have a small selection of our best sellers listed on our website so please get in touch if you have a specific make or model in mind and we will check availability and prices.

 

Do you offer delivery and installation?

Yes, we provide free local delivery and professional installation is available at an additional cost.

What payments do you accept?

We accept cash payments, bank transfers and card payments. If paying by card, we accept all major credit and debit cards including Visa, Mastercard, American Express, Maestro, and V Pay. We also support contactless payments (Apple Pay and Google Pay). We do not take card payments over the phone. All payments will be taken in person.

When do I pay?

For appliance repairs, payment is due in full at the time of the appointment. Before any repair work is carried out, we will explain all applicable charges to you and provide an estimate where possible. No repair work will proceed without your approval. For the purchase of pre-owned and new appliances, payment is due in full at the time of delivery.