Costs

A call-out fee is payable at the time of your appointment. This fee is non-refundable and applies regardless of whether your appliance can be repaired or whether you choose to proceed with the repair.

The call-out fee includes the first 30 minutes of labour. Any additional labour required will be charged separately. The cost of any parts required to complete the repair will also be charged separately.

Before any repair work is carried out, we will explain all applicable charges to you and provide an estimate where possible. No repair work will proceed without your approval.

All payments for the call-out fee, labour, parts and any other applicable charges must be made in full at the time of the appointment.

Warranty

All brand new appliances are sold with a Manufacturers' warranty. Should you run into a problem during the Guarantee period, please get in contact with the manufacturer directly.

Our pre-owned appliances come with a 30 day warranty, unless stated otherwise.

This warranty will be void if any of the following occur:

• The appliance is installed incorrectly by a third party
• The appliance is tampered with by an unauthorised person
• The appliance is moved to a different address
• The appliance is used for commercial purposes
• The appliance is not maintained to the manufacturers specifications
  
• User error

Missed Appointments

If no one is home for your appointment slot, this will be classed as a missed appointment and the call out fee still applies. 

Safe Access

Customers must ensure the appliance is easy and safe to access. If not, your appointment will be cancelled and the call out fee still applies. Any pets must be kept away from the working area.

We reserve the right to amend or update these terms and conditions at our discretion.